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Capitol Complex Telephone System (CCTS) Directory
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Last updated: March 20, 2023
Note: For information regarding directories, please contact CCTS Directory, 1-855-ASK-DIR1 (1-855-275-3471). For any other information contact the DIR receptionist at 512 475-4700 or Capitol Complex operators 512 463-4630.
See also the Capitol Complex Telephone System (CCTS) homepage for more information about the wide range of voice and data services DIR provides to State Agencies and others on the Capitol Complex.
INSURANCE, TEXAS DEPARTMENT OF
1601 Congress Avenue, Austin, Texas 78701
P.O.Box 12030, 78711-2030
www.tdi.texas.gov
Agency code 454
Main..................................................................512 676-6000
Toll-free (Agency Information)........................................800 578-4677
Commissioner...............................Brown, Cassie..............512 676-6020
Assistant to Commissioner.................Rubio, Theresa.............512 676-6022
Chief Deputy Commissioner.............................................512 676-6416
Chief of Staff.............................Clark, Nancy...............512 676-6166
GENERAL COUNSEL
General Counsel............................Person, James..............512 676-6032
Deputy General Counsel.....................Eberhart, Allison..........512 676-6544
Chief Clerk/Assistant General Counsel......Beam, Justin...............512 676-6568
Public Information Officer.................Dougherty, Mary............512 676-6553
FAX...................................................................512 490-1064
Legal, Financial Counsel, Director.........Jonon, Margaret............512 676-6565
EXTERNAL RELATIONS
Deputy Commissioner........................Paschal, Dan...............512 676-6028
Communications Associate Commissioner.................................000 000-0000
Government Relations Associate
Commissioner..............................Schuster, Kenisha..........512 676-6958
ADMINISTRATIVE OPERATIONS
Deputy Commissioner........................Clark, Nancy...............512 676-6166
Financial Services Director................Infantini, Anthony.........512 676-6188
Procurement & General Services Director....Burkhart, Melissa..........512 676-6609
Human Resources Director...................Olivier, Cynthia...........512 676-6101
Human Resources Assistant Director.........Mata, Isela................512 676-6102
Information Technology Service Director....Lugo, Amy..................512 676-6031
Employee Ombudsman.........................Polk, Curtis...............512 676-6030
CUSTOMER OPERATIONS
Deputy Commissioner........................Evans, Randall.............512 676-6213
Contact Center and Services Office,
Director..................................Helmcamp, Scott............512 676-6289
Consumer Protection Office, Director.......Wright, Cindy..............512 676-6258
Agent & Adjuster Licensing Director........Delgado, Jodie.............512 676-6794
Agent & Adjuster Licensing Automated
Line.................................................................512 676-6500
Consumer Information Helpline.........................................800 252-3439
FRAUD UNIT AND ENFORCEMENT
P.O. Box 12088, Austin, TX
78711-2088...........................................................000 000-0000
Deputy Commissioner........................Gillum, Leah...............512 676-6657
Associate Commissioner.....................Meesey, Mandy..............512 676-6348
INSURANCE FRAUD UNIT
Associate Commissioner.....................Davis, Chris...............512 676-6295
Deputy Chief Investigator..................Englert, David.............000 000-0000
Report Fraud Automated Line...........................................888 327-8818
FINANCIAL REGULATION
Deputy Commissioner........................Walker, Jamie..............512 676-6368
Analysis/Chief Examiner
Associate Commissioner....................Garcia, Amy................512 676-6421
Examinations/Chief Examiner
Associate Commissioner....................Shuttleworth, Andy.........512 676-6835
Title Examinations
Associate Commissioner....................Bustamante, Arturo.........512 676-6881
Actuarial Director.........................Boerner, Mike..............512 676-6846
Market Conduct Examinations
Director..................................Tarpley, Matthew...........512 676-6829
Financial Solvency Examinations
Director..................................Frederick, Shawn...........512 676-6832
Supervisory Interventions Director.........Hugo, Vane.................512 676-6418
LIFE AND HEALTH DIVISION
Deputy Commissioner........................Herricks, Chris............512 676-6476
Associate Commissioner.....................Diaz, Lara.................512 676-6113
Life & Health Lines Director...............Almanzan, Latif............512 676-6626
Acting Director - Chief Actuary...........Michael, Markham...........512 676-6672
Regulatory Initiatives, Director...........Bowden, Rachel.............512 676-6616
MCQA Director..............................McAdams, aniel.............512 676-6413
PROPERTY AND CASUALTY DIVISION
Deputy Commissioner........................Worman, Mark...............512 676-6610
Inspections Director.......................Cox, Donny.................512 676-6775
Property & Casualty Lines, Director........Baker, Marianne............512 676-6710
Property & Casualty Actuarial Operations
and Planning Director.....................Herrera, Melissa...........512 676-6936
Director - Chief Actuary...................Byckovski, J'ne............512 676-6694
REGULATORY POLICY
Deputy Commissioner........................Worman, Mark...............512 676-6610
Life & Health Lines Director...............Danzeiser, Doug............512 676-6673
Life & Health Actuarial
Acting Director - Chief Actuary...........Malkani, Raja..............512 676-6652
Inspections Director.......................Cox, Donny.................512 676-6775
Property & Casualty Lines,
Director..................................Baker, Marianne............512 676-6710
Property & Casualty Actuarial
Director - Chief Actuary..................Byckovski, J'ne............512 676-6694
STATE FIRE MARSHAL
State Fire Marshal.........................Hernandez, Orlando.........512 676-6780
Assistant State Fire Marshal...............McCloud, Ernest............512 676-6785
DIVISION OF WORKERS' COMPENSATION
1601 Congress Ave
Austin, TX 78701
Box 12050, 78711-2050
Main Line.............................................................512 804-4000
Commissioner...............................Nelson, Jeff...............512 804-4000
Commissioner's Administration
Executive Assistant.......................Guerrero, Angelica.........512 804-4404
External Relations Director................Sidora, Kate...............512 804-4208
Commissioner's Ombudsman...................Haywood, Kevin.............512 804-4106
Special Counsel............................Canaday III, Nicholas......512 804-4422
DWC APPEALS PANEL
Deputy Commissioner........................Hopens, Jennifer...........512 804-4033
DWC BUSINESS PROCESS
Deputy Commissioner........................McElrath, Joseph...........512 804-5010
Business Process Operations Director.......Campion, Tammy.............512 804-4717
Enterprise Automation Services Director....Luevano, Martha............512 804-4858
Business Process Services Director.........Salazar, Hugo..............512 804-4581
Information Management Systems Director...Harper, Russell............512 804-4723
DWC COMPLIANCE & INVESTIGATIONS
Deputy Commissioner........................Knight, Debra..............512 804-4726
Enforcement Director......................Karr, Nikki................512 804-4739
DWC HEARINGS
Deputy Commissioner........................Craddock, Allen............512 804-4085
Disputing Processing -
Chief Clerk of Proceedings Director.......Duarte, Tiffany............512 804-4055
Regional Director.........................Thomas, Gerri (x32582).....800 252-7031
Regional Director.........................Thornton, Ana (x31583).....800 252-7031
DWC OPERATIONS & EXTERNAL
RELATIONS
Deputy Commissioner...................................................512 804-4015
Research Evaluation Group Director........Shi, Botao.................512 676-6822
Communications Director...................Gale, Melissa..............512 804-4203
DWC CLAIMS & CUSTOMER SERVICES
Deputy Commissioner.......................De La Cruz, Erica..........512 804-4143
DWC HEALTH & SAFETY
Health & Safety
Deputy Commissioner.......................Zurek, Matthew.............512 804-4870
Workplace Safety Director..................D'Amura, Chris.............512 804-4640
Medical Fee Dispute Resolution
Director..................................Arendt, Greg...............512 804-4859
Health Care Business Management
Director..................................Landrum, Mary..............512 804-4814
INTERNAL AUDIT
Internal Audit Director....................Royal, Greg................512 676-6200
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