Capitol Complex Telephone System (CCTS) Directory

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Last updated: February 2, 2023

Note: For information regarding directories, please contact CCTS Directory, 1-855-ASK-DIR1 (1-855-275-3471). For any other information contact the DIR receptionist at 512 475-4700 or Capitol Complex operators 512 463-4630.

See also the Capitol Complex Telephone System (CCTS) homepage for more information about the wide range of voice and data services DIR provides to State Agencies and others on the Capitol Complex.

    INSURANCE, TEXAS DEPARTMENT OF
      1601 Congress Avenue, Austin, Texas 78701
      P.O.Box 12030, 78711-2030
      www.tdi.texas.gov
      Agency code 454
     
     Main..................................................................512 676-6000
     Toll-free (Agency Information)........................................800 578-4677
     Commissioner...............................Brown, Cassie..............512 676-6020
      Assistant to Commissioner.................Rubio, Theresa.............512 676-6022
     Chief Deputy Commissioner.............................................512 676-6416
     Chief of Staff.............................Clark, Nancy...............512 676-6166
    GENERAL COUNSEL
     General Counsel............................Person, James..............512 676-6032
     Deputy General Counsel.....................Eberhart, Allison..........512 676-6544
     Chief Clerk/Assistant General Counsel......Beam, Justin...............512 676-6568
     Public Information Officer.................Dougherty, Mary............512 676-6553
     FAX...................................................................512 490-1064
     Legal, Financial Counsel, Director.........Jonon, Margaret............512 676-6565
    EXTERNAL RELATIONS
     Deputy Commissioner........................Paschal, Dan...............512 676-6028
     Communications Associate Commissioner.................................000 000-0000
      Government Relations Associate
      Commissioner..............................Schuster, Kenisha..........512 676-6958
    ADMINISTRATIVE OPERATIONS
     Deputy Commissioner........................Clark, Nancy...............512 676-6166
     Financial Services Director................Infantini, Anthony.........512 676-6188
     Procurement & General Services Director....Burkhart, Melissa..........512 676-6609
     Human Resources Director...................Olivier, Cynthia...........512 676-6101
     Human Resources Assistant Director.........Mata, Isela................512 676-6102
     Information Technology Service Director....Lugo, Amy..................512 676-6031
     Employee Ombudsman.........................Polk, Curtis...............512 676-6030
    CUSTOMER OPERATIONS
     Deputy Commissioner........................Evans, Randall.............512 676-6213
     Contact Center and Services Office,
      Director..................................Helmcamp, Scott............512 676-6289
     Consumer Protection Office, Director.......Wright, Cindy..............512 676-6258
     Agent & Adjuster Licensing Director........Delgado, Jodie.............512 676-6794
     Agent & Adjuster Licensing Automated
      Line.................................................................512 676-6500
     Consumer Information Helpline.........................................800 252-3439
    FRAUD UNIT AND ENFORCEMENT
     P.O. Box 12088, Austin, TX
      78711-2088...........................................................000 000-0000
     Deputy Commissioner........................Gillum, Leah...............512 676-6657
     Associate Commissioner.....................Meesey, Mandy..............512 676-6348
    INSURANCE FRAUD UNIT
     Associate Commissioner.....................Davis, Chris...............512 676-6295
     Deputy Chief Investigator..................Englert, David.............000 000-0000
     Report Fraud Automated Line...........................................888 327-8818
    FINANCIAL REGULATION
     Deputy Commissioner........................Walker, Jamie..............512 676-6368
     Analysis/Chief Examiner
      Associate Commissioner....................Garcia, Amy................512 676-6421
     Examinations/Chief Examiner
      Associate Commissioner....................Shuttleworth, Andy.........512 676-6835
     Title Examinations
      Associate Commissioner....................Bustamante, Arturo.........512 676-6881
     Actuarial Director.........................Boerner, Mike..............512 676-6846
     Market Conduct Examinations
      Director..................................Tarpley, Matthew...........512 676-6829
     Financial Solvency Examinations
      Director..................................Frederick, Shawn...........512 676-6832
     Supervisory Interventions Director.........Hugo, Vane.................512 676-6418
    LIFE AND HEALTH DIVISION
     Deputy Commissioner........................Herricks, Chris............512 676-6476
     Associate Commissioner.....................Diaz, Lara.................512 676-6113
     Life & Health Lines Director...............Almanzan, Latif............512 676-6626
      Acting Director - Chief Actuary...........Michael, Markham...........512 676-6672
     Regulatory Initiatives, Director...........Bowden, Rachel.............512 676-6616
     MCQA Director..............................McAdams, aniel.............512 676-6413
    PROPERTY AND CASUALTY DIVISION
     Deputy Commissioner........................Worman, Mark...............512 676-6610
     Inspections Director.......................Cox, Donny.................512 676-6775
     Property & Casualty Lines, Director........Baker, Marianne............512 676-6710
     Property & Casualty Actuarial Operations
      and Planning Director.....................Herrera, Melissa...........512 676-6936
     Director - Chief Actuary...................Byckovski, J'ne............512 676-6694
    REGULATORY POLICY
     Deputy Commissioner........................Worman, Mark...............512 676-6610
     Life & Health Lines Director...............Danzeiser, Doug............512 676-6673
     Life & Health Actuarial
      Acting Director - Chief Actuary...........Malkani, Raja..............512 676-6652
     Inspections Director.......................Cox, Donny.................512 676-6775
     Property & Casualty Lines,
      Director..................................Baker, Marianne............512 676-6710
     Property & Casualty Actuarial
      Director - Chief Actuary..................Byckovski, J'ne............512 676-6694
    STATE FIRE MARSHAL
     State Fire Marshal.........................Hernandez, Orlando.........512 676-6780
     Assistant State Fire Marshal...............McCloud, Ernest............512 676-6785
    DIVISION OF WORKERS' COMPENSATION
        1601 Congress Ave
        Austin, TX 78701
        Box 12050, 78711-2050
     Main Line.............................................................512 804-4000
     Commissioner...............................Nelson, Jeff...............512 804-4000
      Commissioner's Administration
      Executive Assistant.......................Guerrero, Angelica.........512 804-4404
     External Relations Director................Sidora, Kate...............512 804-4208
     Commissioner's Ombudsman...................Haywood, Kevin.............512 804-4106
     Special Counsel............................Canaday III, Nicholas......512 804-4422
    DWC APPEALS PANEL
     Deputy Commissioner........................Hopens, Jennifer...........512 804-4033
    DWC BUSINESS PROCESS
     Deputy Commissioner........................McElrath, Joseph...........512 804-5010
     Business Process Operations Director.......Campion, Tammy.............512 804-4717
     Enterprise Automation Services Director....Luevano, Martha............512 804-4858
     Business Process Services Director.........Salazar, Hugo..............512 804-4581
      Information Management Systems Director...Harper, Russell............512 804-4723
    DWC COMPLIANCE & INVESTIGATIONS
     Deputy Commissioner........................Knight, Debra..............512 804-4726
      Enforcement Director......................Karr, Nikki................512 804-4739
    DWC HEARINGS
     Deputy Commissioner........................Craddock, Allen............512 804-4085
      Disputing Processing -
      Chief Clerk of Proceedings Director.......Duarte, Tiffany............512 804-4055
      Regional Director.........................Thomas, Gerri (x32582).....800 252-7031
      Regional Director.........................Thornton, Ana (x31583).....800 252-7031
    DWC OPERATIONS & EXTERNAL
        RELATIONS
     Deputy Commissioner...................................................512 804-4015
      Research Evaluation Group Director........Shi, Botao.................512 676-6822
      Communications Director...................Gale, Melissa..............512 804-4203
      DWC CLAIMS & CUSTOMER SERVICES
      Deputy Commissioner.......................De La Cruz, Erica..........512 804-4143
    DWC HEALTH & SAFETY
     Health & Safety
      Deputy Commissioner.......................Zurek, Matthew.............512 804-4870
     Workplace Safety Director..................D'Amura, Chris.............512 804-4640
     Medical Fee Dispute Resolution
      Director..................................Arendt, Greg...............512 804-4859
     Health Care Business Management
      Director..................................Landrum, Mary..............512 804-4814
    INTERNAL AUDIT
     Internal Audit Director....................Royal, Greg................512 676-6200